Glossary

An A2P, or Application-to-Person messaging, is a type of mobile messaging that involves sending text messages from an application to a mobile user.

An account takeover (ATO) is a type of cyber-attack in which an unauthorized person gains access to a victim’s online account by stealing their login credentials or exploiting vulnerabilities in their security practices.

An alphanumeric sender ID is a custom text string that is used to identify the sender of an SMS message.

A bot, short for "robot", is a software application that automates certain tasks over the internet.

A conversational user experience is an interaction between a human user and a computer system through a conversational interface, such as voice or text.

Chargeback fraud, also known as friendly fraud, is a type of online payment fraud that occurs when a customer disputes a charge with their bank or credit card issuer instead of contacting the merchant directly.

A cloud contact center is a virtual call center that operates entirely in the cloud, using internet-based technologies to manage customer interactions.

ICCID (Integrated Circuit Card Identifier) is a unique identification number assigned to every SIM (Subscriber Identity Module) card inserted into a mobile device.

Identity proofing, also known as identity verification, is the process of confirming an individual's identity.

Identity Verification is the process of confirming that a person is who they claim to be.

International Revenue Share Fraud (IRSF) is a type of fraud that is prevalent in the telecommunications industry.

IVR is a powerful communication technology that business can use to improve customer experience, streamline processes, and reduce operational costs.

Know Your Customer (KYC) is a process that businesses use to verify the identity of their customers.

Long Code is a term used in the telecommunications industry to refer to a 10-digit phone number used for two-way communication.

Multi-factor authentication (MFA) is a security method that requires users to provide two or more forms of identification before granting access to an account or system.

MSISDN is a unique identifier assigned to each mobile device in a GSM (Global System for Mobile Communications) network.

A one-time password (OTP) is a security feature that provides a single-use authentication code for users to access sensitive information or perform critical actions.

Omnichannel Messaging is a communication strategy that allows businesses to interact with their customers through various channels.

P2P messaging, also known as peer-to-peer messaging, refers to a form of communication where two or more individuals communicate directly with each other without the involvement of a central server or intermediary.

Phone number lookup is a service that allows you to retrieve information about a phone number, such as the owner's name, address, and other contact details.

A risk assessment is a critical process that helps organizations identify, evaluate, and prioritize potential risks that can affect their operations.

An SMS message with Unicode characters can have a maximum length of 70 characters per message.

SMS (short message service) remains one of the most popular and effective ways to reach customers, stakeholders and target audiences.

An SMS API is a set of programming instructions that allows developers to integrate SMS functionality into their applications, systems, or platforms.

An SMS gateway is a platform that allows businesses to send and receive SMS (Short Message Service) messages to and from mobile phones globally.

A Short Message Service (SMS) Notification is a text message sent to a mobile phone number to alert the recipient of important information or updates.

An SMS number is a set of digits or characters that is used to address a text message (also known as SMS).

Synthetic identity fraud is a type of identity fraud that involves creating a new identity using a combination of real and fake information.

Time-based One-Time Password (TOTP) is a popular form of two-factor authentication (2FA) that adds an extra layer of security to user logins.