Share
Share
Remember your last scheduling mix-up? Life moves fast, and even the best of us sometimes botch our calendars. Maybe you missed a job interview because of traffic or forgot an important anniversary.
When it comes to healthcare, a missed appointment can have more serious consequences. Fortunately, today’s digital patient solutions make it easier for patients to book and manage appointments—while helping providers reduce administrative costs and boost operational efficiency.
Digital transformation in healthcare is reshaping patient management, making it more seamless, secure, and convenient than ever before.
Patients prefer digital scheduling
Today, engaging with patients outside the office is more critical than ever. According to a recent survey, 93% of patients expect healthcare organizations to use digital tools when interacting with them.
Digital patient engagement tools like online portals, secure apps, and SMS notifications are now the preferred way for patients to schedule, reschedule, or manage appointments. In fact, more than half of patients say they’ve chosen a provider based on the availability of patient scheduling software.
Meanwhile, personalized patient appointment reminders have a significant impact on attendance: sending healthcare appointment reminders can significantly improve show-up rates compared to no reminders.
The cost of missed appointments
Running a healthcare organization is a complex balancing act. Missed appointments aren’t just an inconvenience—they’re a major business risk. Patient no-shows in the U.S. healthcare system contribute to an estimated $150 billion in annual losses, with the average missed appointment costing about $200 or more.
Implementing secure patient communication channels, such as SMS appointment reminders healthcare solutions, helps improve patient attendance rates and protects your organization’s bottom line.
How Telesign can help
With Telesign, you can prioritize patient wellness while streamlining engagement. We provide digital patient solutions that combine patient engagement solutions with secure medical communications to create reliable, secure interactions—whether you’re reminding a patient about a check-up or sending lab results.
Telesign adheres to HIPAA-compliant communications standards, ensuring your patients’ information stays protected.
With Telesign for healthcare, you can:
- Send SMS and voice alerts for appointment reminders.
- Share medical reports through secure SMS links.
- Enable easy scheduling through patient scheduling software.
- Confirm appointments via secure messaging.
- Notify patients about prescription refill options.
- Share customized wellness guidelines pre- and post-procedure.
- Authenticate patient access to electronic medical records.
Use case spotlight: Blue Marble Health
By integrating Telesign’s digital patient engagement tools and secure medical communications, Blue Marble Health was able to:
- Streamline appointment reminders and confirmations
- Enhance patient communication via secure patient communication channels
- Improve trial participation rates by sending personalized, timely notifications
Their success illustrates how digital transformation in healthcare can drive real results, improving both patient outcomes and operational efficiency.
Ready to offer better scheduling options?
Missed appointments are costly—but avoidable.
Talk to our experts today about how you can use digital health engagement strategies to improve patient connections, reduce missed appointments, and deliver outstanding healthcare experiences.
