e-Commerce and Retail

Maximize customer acquisition, minimize fraud

Build and maintain a secure and trusted experience with your customers at every stage of their journey.

White paper

Reduce friction and combat fraud in e-Commerce

A best practice approach to adopting the right fraud protection strategy and technology throughout the customer journey.

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Fight promo abuse and block fake accounts

Identify promotion fraud signals, save time and resources, and fast-track legitimate user onboarding by promptly understanding the risk of a phone number.

Learn more about promo abuse & detecting fake accounts➔

Protect against fraud

Authenticate sign-ups, safeguarding your platform from registration fraud and bulk account creation.

Analyze risk

Evaluate new account risk levels using carrier subscriber data for informed decision making.

Convert securely

Enhance onboarding security while streamlining customer acquisition, ensuring a seamless experience.

Safeguard reputation

Combat fake account creation, bots, and other bad actors that can harm your ecosystem.

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Protect against account takeover

Detect suspicious behavior, improve overall account security, and reduce customer churn, all with a phone number.

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Protect sign-ins

Secure account access, seamlessly authenticate existing users, and shield accounts from compromise.

Guard account changes

Flag suspicious behavior to keep accounts protected with end-to-end account integrity.

Challenge risky transactions

Verify high-value transactions, including credit card detail access, to challenge unusual activity.

Connect and engage safely

Build more impactful and sustainable relationships with your customers as they engage with ease on their preferred channels and devices.

Learn more about customer engagement➔

Stay connected

Send personalized alerts, reminders, and notifications to keep customers informed at every stage.

Communicate securely

Maintain control of your communications to deliver optimized customer service experiences.

Engage everywhere

Ensure seamless omnichannel engagement with your customers at every stage of their journey.

Scale easily

Enable and expand sustainably by eliminating repetitive tasks while maximizing your messaging strategy.

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45%

of consumers

do not actively protect themselves against cybercrime.

30%

of consumers reported that they were victims of fraud in the last three years.

61%

of victims reported financial losses

1/3

of all login attempts on retail e-Commerce sites were account takeover attempts

90%

increase in account takeover
losses since 2022

109%

increase in new account fraud as of 2022

47%

of online traffic in 2022 came from bots,

20%

of that bot traffic went to retail sites

Product recommendations

Intelligence

Risk-based decision making

Understand the risk of a phone number to effectively identify and block harmful interactions at account registration, while streamlining the process for authentic and valuable users.

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Phone ID

Validation assurance

Get access to a global, comprehensive mobile identity data set to quickly and easily verify phone numbers and optimize your messaging framework, while keeping your accounts safe from fraud.

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Verify API

Account authentication

Securely onboard new users, ensure that all users are legitimate, and protect account access with one API to access seven verification channels using one-time passcodes.

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Messaging API

Customer engagement

Enhance your customer journey by integrating a seamless, optimized solution to engage your customers meaningfully and globally, and reach them at essential touchpoints on the channels they prefer.

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