Entertainment
Protect and engage across the entertainment customer journey
In this eBook we’ll cover:
- What customers expect from their entertainment platform and the costly impact of fraud.
- How digital identity verification can enhance existing platform security workflows.
- Where enhanced customer communication options can be leveraged for better engagement, brand recognition, and user experience.
Build a smooth, secure onboarding experience
Onboard with mobile identity data to quickly verify legitimate accounts and stop fraudsters, bonus abuse, and fake account creation.
Flag fake accounts
Enhance onboarding security with verification powered by carrier subscriber data to link users to a verified phone number and quickly detect fraudulent account creation.
Verify every sign-up
Protect vulnerable customers and adhere to industry regulations with advanced digital identity verification.
Keep cheaters out
Identify bot activity, bad actors, and excluded users to prevent account access with SIM swap detection, age verification, and other mobile attributes.
Safeguard reputation
Establish and maintain trust with users to keep accounts safe with proactive security measures and a platform with end-to-end protection.
Keep player accounts and upgrades safe
Protect players and their account investments by verifying digital identity with flexible possession checks that detect suspicious behavior like SIM swaps, porting history, and call forwarding.
Protect in-game purchases
Guard customer loyalty and protect user accounts, upgrades, and purchases from bad actors and account takeover (ATO) attempts.
Verification for the future
Enable flexible communication with channels that include SMS, Silent Verification, Push notification, email, WhatsApp, Viber, and RCS.
Confirm account changes
Require authentication before allowing users to make updates to sensitive account information to combat fraud with end-to-end account security.
Stop toll fraud
Protect your budget with SMS and voice traffic pattern monitoring to quickly identify and halt inflated traffic and fraud attacks across the globe.
Personalize customer engagement at every touchpoint
Send secure messages, map touchpoints, ensure deliverability, and seamlessly integrate data with omnichannel messaging across multiple channels.
Build efficient workflows
Automate customer touchpoints across web, mobile, and social channels to keep users engaged with timely offers, account notifications, and more.
Communicate with confidence
Send secure communications with verified customer information. Ensure message deliverability with omnichannel fallback options.
Enhance channel options
Reach customers on their preferred channels across SMS, RCS, MMS, WhatsApp, Viber, and email to expand engagement opportunities and customize workflows.
Elevate customer support
Offer customers 24/7 support with AI-powered chatbots and multilingual assistance. Escalate complex issues to live agents on multiple channels.
80%
increase in fraud rate for gambling and betting companies between 2022 and 2023.
64%
increase in fraud in the iGaming industry from 2022 to 2024.
$1.2 billion
cost of fraud attacks on casino and sports betting apps worldwide between 2022 and 2023.
Product recommendations
Intelligence
Risk-based decisions
Integrate risk analysis into onboarding and fraud prevention workflows to quickly and accurately flag fake accounts and suspicious activity with tailored scoring models and comprehensive reason codes.
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Phone ID
Account identity assurance
Utilize comprehensive and global mobile identity data sets to quickly and accurately verify phone numbers and other account information for a protected and accurate customer experience.
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Verify API
Flexible account authentication
Build verification into every sign-up, sign-in, and transaction that poses a risk for your customers or brand. Protect account access with one API that enables seven different verification channel options.
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Messaging API
Personalized engagement
Keep your customers informed with secure, personalized messages delivered to their preferred channels with a flexible, interactive, and global engagement experience.
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Ocean
Journey orchestration
Optimize customer journeys with a drag-and-drop orchestration tool and design and manage multi-channel workflows. Integrate data and segment audiences effortlessly to deliver personalized experiences at every touchpoint.
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SendClean
Email Marketing
Boost your marketing efforts with a robust email marketing solution. Craft targeted campaigns, automate email sequences, and engage customers with personalized content. Leverage A/B testing and performance analytics to optimize marketing strategies and drive conversions.
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Roubot
Automated interactions
Provide instant responses, automate routine inquiries, and seamlessly escalate complex issues to live agents, ensuring efficient and personalized service 24/7.
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WhatsApp Business Platform
Conversational engagement
Modernize your customer experience with rich conversational messaging by plugging into WhatsApp, RCS, and more to deliver real-time communication and build engagement directly from your customer’s favorite messaging app.
➔Other resources
Clients who use this product
Telesign provides Continuous Trust™ to leading global enterprises by
Connecting
Defending
Protecting
their digital identities
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