Travel and hospitality
Optimize communication and enhance fraud protection
Customers expect timely communication at every step of their booking and travel experience, all while feeling protected from fraud.
In this white paper, we’ll cover:
- Valuable insights regarding fraud protection.
- Key approaches to improve and enhance the customer experience.
- The importance of implementing omnichannel solutions that build and maintain customer trust.
Achieve simple, secure onboarding
Accelerate legitimate user onboarding and streamline account registration using phone number intelligence to evaluate fraud risks and strengthen authentications.
Protect against fraud
Authenticate sign-ups, safeguarding your platform against the challenges of fake bookings and fraudulent reservations, ensuring your resources are dedicated to genuine customers.
Challenge risky interactions
Access dynamic risk recommendations in milliseconds to identify and challenge risky interactions and ensure only trustworthy users pass through your travel ecosystem.
Reduce friction
Ensure faster, smoother onboarding for legitimate new users while enhancing customer satisfaction and engagement by facilitating quick booking processes and seamless check-ins.
Safeguard reputation
Defend against fake account creation, synthetic identity fraud, and International Revenue Share Fraud ensuring your customers feel confident in making secure bookings and payments and your brand gets five stars.
Enable end-to-end account protection
Detect suspicious behavior, protect against account takeovers, reduce customer churn, and improve overall account security, all with a phone number lookup.
Verify customers seamlessly
Authenticate travelers and guests across SMS, Silent Verification, Push, Email, WhatsApp, Viber, and RCS with automatic fallbacks.
Protect sign-ins
Secure account access, seamlessly authenticate existing users, and shield accounts from compromise as travelers navigate through travel bookings and hotel reservations.
Guard account changes
Flag suspicious behavior to preserve the integrity of customer information and prevent unauthorized changes to travel itineraries, hotel bookings, and loyalty accounts.
Challenge risky transactions
Verify high-value transactions, including credit card detail access, to challenge unusual account activity.
Keep the conversation going
Build and maintain more impactful relationships with your customers in real-time with reliable and secure omnichannel communications.
Deliver personalized engagement
Provide customers with the flexibility of engaging through their preferred channels, ensuring that tailored interactions like upgrades and check-in reminders align with individual needs.
Nurture customer relationships
Elevate customer satisfaction levels with always-on AI-powered chatbot support for booking inquiries, travel updates, and seamless escalation of complex issues to live agents.
Orchestrate omnichannel campaigns
Map out customer touchpoints across mobile, web, and social channels with an easy-to-use flow builder, engaging with travelers and guests, through their preferred platforms.
Gain data-driven insights
Integrate business applications and customer databases to ensure data synchronization and native cross-platform workflows for in-depth audience knowledge.
Fraud costs the travel industry
over $21 billion
annually.
80%
of travelers feel it’s important to be able to book their trip entirely online.
76%
of online travel agencies faced cybersecurity threats in 2023.
System intrusion, social engineering, and web app attacks account for
90%
of hospitality breaches.
Hotel fraud incidents rose by
32%
in 2023.
Airlines lose $2.4 to
$4.8 billion
billion annually to credit card fraud.
Product recommendations
Verify API
Seamless authentication
Protect account access and make the authentication experience simpler and more cost effective, enabling verification with one API through seven channels using one-time passcodes.
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Phone ID
Validation assurance
Get access to a global, comprehensive phone number and subscriber data to quickly verify phone numbers and optimize your messaging framework, while safeguarding accounts from fraud.
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Intelligence
Risk-based decision making
Understand the risk of a phone number to effectively identify and block harmful interactions at account registration, while streamlining the process for authentic and valuable users.
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Messaging API
Engagement for every interaction
Streamline the creation of a robust global messaging infrastructure to keep your customers informed and engaged at essential touchpoints on the channels they prefer.
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Ocean
Journey orchestration
Optimize customer journeys with a drag-and-drop orchestration tool and design and manage multi-channel workflows. Integrate data and segment audiences effortlessly to deliver personalized experiences at every touchpoint.
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Roubot
Automated interactions
Provide instant responses, automate routine inquiries, and seamlessly escalate complex issues to live agents, ensuring efficient and personalized service 24/7.
➔
SendClean
Email Marketing
Craft targeted campaigns, automate email sequences, and engage customers with personalized content. Leverage A/B testing and performance analytics to optimize marketing strategies and drive conversions.
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WhatsApp Business Platform
Conversational engagement
Modernize your customer experience with rich conversational messaging by plugging into WhatsApp, RCS, and more to deliver real-time communication and build engagement directly from your customer’s favorite messaging app.
➔Other resources
Clients who use this product
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